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cmecf1.jpg (5996 bytes)  Frequently Asked Questions

 

E-mail Related Questions

[+] How do I opt-out of the general announcement notices from the court?[–] How do I opt-out of the general announcement notices from the court?

After logging into CM/ECF click on the “Utilities” menu.

Click “Maintain Your E-mail”.

Click on the e-mail address that you wish to turn on/off the general announcement notices.

On the right-hand side of your screen there is a question “Should this e-mail address receive general announcement notices from this court?” Set this to the desired “yes” or “no”. See the below screen-shot.

Note: If you select “no”, the selected e-mail address will not receive general court announcement e-mail message except when the court must give notice to the bar of important court related information.

On the left-hand side of your screen click the “Submit all changes” button.

General Announcements Opt-out

[+] I have a new e-mail address. How do I update my e-mail address in CM/ECF?[–] I have a new e-mail address. How do I update my e-mail address in CM/ECF?

Answer #1: If you are able to log into CM/ECF follow these steps:

  • Click on the “Utilities” menu.
  • Then click on “Maintain Your E-mail”
  • Click on the e-mail address to modify
  • On the right-hand side of the screen, modify the e-mail address
  • Then click the “Submit All Changes” button on the left side of the screen.
  • Answer #2: If you do not know your CM/ECF password and your e-mail address in CM/ECF is not current send an e-mail to: , providing your bar roll number, current U.S. mailing address, phone number and e-mail address. Ask to be notified when these are updated in CM/ECF. Once notified, use the “Forgot your CM/ECF password?” link just below the normal CM/ECF login. An e-mail will be sent to you automatically with a link for resetting your password.

    If you need immediate assistance with changing your e-mail, please contact the Attorney Registration Clerk at (504)589-7674.

    [+] How do I designate a secondary e-mail address to get notices for a specific case?[–] How do I designate a secondary e-mail address to get notices for a specific case?

    [+] If a secondary e-mail address is configured to receive notices in a case that I am a participant, but this e-mail is not receiving the notices, how do I fix that?[–] If a secondary e-mail address is configured to receive notices in a case that I am a participant, but this e-mail is not receiving the notices, how do I fix that?

    First try deleting this secondary e-mail address and submit. Then go back into your e-mail settings and re-add this secondary e-mail and submit again. If this does not resolve the problem, verify that your primary e-mail address has "Should this e-mail address receive notices?" set to "Yes" as this is necessary for secondary e-mail addresses to receive notices. If you continue to have a problem, contact the ECF Helpdesk at (504)589-7788 or toll-free at 1(866)209-7767.

    Cost Questions

    [+] Is there a cost for viewing the documents online?[–] Is there a cost for viewing the documents online?

    For the attorney of record who receives a notice via e-mail, there is no cost for viewing the newly filed document the first time only. After the first free viewing, the Judicial Conference of the United States approved an Internet access fee of $.10 per page with a 30 page billing limit for each document. This access fee applies to information retrieved through the system for all users.

    Attorneys of record receive one free electronic copy of all documents filed for their case if they are registered for e-mail notification. Clicking on the hyperlink will open the document through a web browser and display it in Adobe Acrobat Reader.

    [+] Are there public terminals in the Clerk's Office available to view documents and case information?[–] Are there public terminals in the Clerk's Office available to view documents and case information?

    Yes. There is no cost for viewing case information and case documents with our public terminals. If you wish to print the information, the cost is $.10 per page.

    PACER Questions

    [+] Do I need a PACER account?[–] Do I need a PACER account?

    Technically, no; however, it is highly recommended that you obtain one. If the document is not printed or saved during the first "look", subsequent attempts to view it using the link in the e-mail notice will result in you being prompted for a PACER login and password. If you do not have an account, you cannot view the document on-line again until you obtain one.

    All electronic case filings are accessed through PACER. In order to review a case filing or see a docket sheet for a case, you must have a PACER account for billing purposes. Other than the first "look" at the notice document, you will incur charges of $.10 per page for viewing documents and docket sheets thru PACER. There is a cap on the charge at 30 pages or $2.40 for each document or docket sheet.

    [+] How do I register for a PACER account?[–] How do I register for a PACER account?

    You may obtain a PACER account through the PACER Service Center's website at http://www.pacer.gov and complete the on-line form as instructed. You may also call the center toll free at 1-800-676-6856.

    This account can be used for viewing case information from any federal court's PACER system.

    Other Questions

    [+] Why will CM/ECF Utilities menu occasionally fail to show the correct menu options?[–] Why will CM/ECF Utilities menu occasionally fail to show the correct menu options?

    Instead of getting information from the Court's server, your computer may be trying to load the page using it's temporary memory, known as cache in Firefox and “Temporary Internet Files” in Internet Explorer. See below FAQ on how to clear the browser cache to fix this problem.

    [+] Why will I get a blank page when I try to view a document by clicking on the document number in a Notice of Electronic Filing?[–] Why will I get a blank page when I try to view a document by clicking on the document number in a Notice of Electronic Filing?

    Clearing your browser’s cache often fixes this problem. See below FAQ on how to clear the browser’s cache.

    [+] How do I clear my browser’s cache or temporary internet files?[–] How do I clear my browser’s cache or temporary internet files?

    To clear your browser’s cache or temporary internet files follow your browser specific instructions below. This can be followed regardless of the webpage you are currently viewing. An additional website with helpful instructions that show how to clear your browser’s cache, including screen shots and instructions for older versions of browsers is: Wikihow - Clear Your Browser's Cache

  • How to Clear Internet Explorer's Temporary Internet Files
  • How to Clear Firefox's Cache
  • How to Clear Safari 6's Cache and How to Clear Safari 10's Cache
  • How to Clear Google Chrome's Cache
  • [+] Who do I contact if I need assistance?[–] Who do I contact if I need assistance?

    If you continue to have problems, you may call our ECF Helpdesk at (504)589-7788 or toll-free at 1(866)209-7767.


    Last updated: September 10, 2014