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Case Information Frequently Asked Questions

  • How do I opt-out of the general announcement notices from the court?

    How do I opt-out of the general announcement notices from the court?

    Go to www.laed.uscourts.gov

    • Click on CM/ECF Login link.
    • Enter PACER username and password; acknowledge redaction agreement
    • Click Continue
    • Click Utilities
    • Click Maintain Your E-mail
    • Click on the e-mail address as to which you request to turn off the general announcement notices.
    • On the right-hand side of your screen there is a question “Should this e-mail address receive general announcement notices from this court?” Set this to the desired “yes” or “no”.
    • Note: If you select “no”, the selected e-mail address will not receive general court announcement e-mail messages except when the court must give notice to the bar of important court related information.
    • On the left-hand side of your screen click the “Submit all changes” button.
  • I have a new address or e-mail address. How do I update my address or e-mail address in CM/ECF?

    (For assistance with your PACER login, please contact PACER at 1-800-676-6856.)

     

    To update physical or mailing address:

    Go to https://pacer.uscourts.gov and log in.

    Click Manage My Account at the top of the screen.

      • Click the Maintenance tab
      • Click Update Address Information
      • Enter Reason for Update
      • Apply update to – choose All Cases
      • Submit

     

    To update primary email address:

    Go to https://pacer.uscourts.gov and log in.

    Click Manage My Account at the top of the screen.

      • Click the Maintenance tab
      • Click Update E-Filer Email Noticing and Frequency
      • Complete
      • Click Submit

               

    To add or delete update a secondary email address:

    Go to www.laed.uscourts.gov

      • Click on CM/ECF Login link.
      • Enter PACER username and password; acknowledge redaction agreement
      • Click Continue
      • Click Utilities
      • Click Maintain Your E-mail

     

    To add a secondary email address:

      • Click Add new email address – type the email address in the configuration options

    Field. Choose any case-specific options.

      • Click Submit all changes

     

    To remove a secondary email address:

      • Click on the email address that you want to remove
      • Delete the email address in box under configurations options (right side of screen).
      • Click Submit all changes

     

  • How do I designate a secondary e-mail address to get notices for a specific case?

    Please see: NEFs for a specific case

  • If a secondary e-mail address is configured to receive notices in a case that I am a participant, but this e-mail is not receiving the notices, how do I fix that?

    First try deleting this secondary e-mail address and submit. Then go back into your e-mail settings and re-add this secondary e-mail and submit again. If this does not resolve the problem, verify that your primary e-mail address has "Should this e-mail address receive notices?" set to "Yes" as this is necessary for secondary e-mail addresses to receive notices. If you continue to have a problem, contact the ECF Helpdesk at (504)589-7788 or toll-free at 1(866)209-7767.

  • Is there a cost for viewing the documents online?

    For the attorney of record who receives a notice via e-mail, there is no cost for viewing the newly filed document the first time only. After the first free viewing, the Judicial Conference of the United States approved an Internet access fee of $.10 per page with a 30 page billing limit for each document. This access fee applies to information retrieved through the system for all users.

    Attorneys of record receive one free electronic copy of all documents filed for their case if they are registered for e-mail notification. Clicking on the hyperlink will open the document through a web browser and display it in Adobe Acrobat Reader.

  • Are there public terminals in the Clerk's Office available to view documents and case information?

    Yes. There is no cost for viewing case information and case documents with our public terminals. If you wish to print the information, the cost is $.10 per page.

  • Do I need a PACER account?

    Yes. Attorneys must have an individual PACER account and must request e-filing privileges through PACER.

     

    In conjunction with requesting e-filing privileges in the EDLA through PACER, attorneys must complete the Consent to Electronic Filing form and email the completed form to ECF_Registration@laed.uscourts.gov.

     

    For assistance with creating a PACER account, please contact PACER at 1-800-676-6856 or visit the PACER website at https://pacer.uscourts.gov

     

    While training is not required for e-filing privileges, training is available via these online tutorials provided by the U.S. Courts PACER Service Center.

  • How do I register for a PACER account?

    You may obtain a PACER account through the PACER Service Center's website at https://pacer.uscourts.gov and complete the on-line form as instructed. You may also call the center toll free at (800) 676-6856.

    This account can be used for viewing case information from any federal court's PACER system.

  • Why will CM/ECF Utilities menu occasionally fail to show the correct menu options?

    Instead of getting information from the Court's server, your computer may be trying to load the page using it's temporary memory, known as cache in Firefox and “Temporary Internet Files” in Internet Explorer. See below FAQ on how to clear the browser cache to fix this problem.

  • Why will I get a blank page when I try to view a document by clicking on the document number in a Notice of Electronic Filing?

    Clearing your browser’s cache often fixes this problem. See below FAQ on how to clear the browser’s cache.

  • How do I clear my browser’s cache or temporary internet files?

    Press Ctrl+Shift+Del

     

  • Who do I contact if I need assistance?
    • For general court information: call Intake at (504)-589-7674
    • For attorney admissions questions: call Attorney Admissions at (504)-589-7657
    • For e-filing questions: call the ECF Helpdesk at (504) 589-7788 or toll-free at (866) 209-7767